Past Present and Future Essay Example for Free

Past Present and Future Essay The University of Phoenix program has enhanced my personal, educational and professional growth and has changed my life for the good. Introduction This essay reflects on my personal, educational and professional growth through the program of study that I had taken at the University of Phoenix. it discusses my past my present and my future life that has changed positively due to the degree that I received at the University and throws light on the benefits that I have received through this program and how it has helped me achieve my goals and ambitions. A) Part One: Reflect upon where you were in your personal and professional life when you started the University of Phoenix program. When I started at the University of Phoenix I was a mother of two which is the most challenging and demanding job and along with that I was working two jobs. I was working as a hospital manager looking over the entire clerical staff at a hospital for over14 years and was recently promoted to a higher position due to my knowledge and experience. I believe my hard work and dedication to my work that has paid off. I believe in one thing with great conviction that dreams only come true for people who truly believe in them. I believe if you dream of something and truly follow it, you can surely achieve it. I have faith in this because I believed and followed my dreams and was able to achieve them, so you should ever give up and try as much as you can, as many times as you can cause one day your wishes will come true. 1) How did you feel about the role of learning and its importance to your personal growth and development? For any individual to succeed in this competitive world, education is a must and the more and more you learn, the better it is for you and your career. I realized that my field, that is management, is an evolving field with more and more research being done in it and newer methods and evaluations being carried out to help make your management skills better; therefore I decided to join the program at The University of Phoenix. I wanted to gain more knowledge so that I can inculcate my knowledge in my personality and be able to excel in my field by being able to help my work place and the people I work with, which require great interpersonal skills. 2) What was your level of professional competence in problem solving, written and oral communication skills, information retrieval and utilization, and collaboration? My knowledge and experience was good enough for me to handle two jobs and that too in the management area. I think these skills are quite necessary to survive at your workplace, whether you are at the management level or just an employee who is lower in the hierarchy. I think problem solving, written and oral communication is very important when you are working with a lot of people and I believe   my skills were good enough as I have survived in my jobs for fourteen years now and I believe I’m a people person. I believe I am someone who can make people work together and be able to utilize resources be it human or other to their best and can retrieve any kind of information, whenever needed, from anyone. It was never a much of a problem for me. 3) What were your career goals? â€Å"There are three ingredients in the good life: learning, earning and yearning.† Christopher Morley My career goals have always been the same, to excel and go higher up the management hierarchy and be able to go and work on higher levels of management. To achieve this I wanted to learn and educate myself even more because I believe it is very important for people, to be able to compete with other people, and beat the competition. My career goals are full of determination and passion for success. I believe if you have set career goals you can achieve them because you carry them out with conviction. My career goal is to higher and higher the management ladder and I’m determined to do so. B) Part Two: Evaluate the growth you experienced during your University of Phoenix program of study. Evaluate how your courses and experiences in your University of Phoenix program have contributed to your growth, problem solving, written and oral communication skills, information retrieval and utilization, and collaboration. The courses that I took were quite informative and interesting and I think they were truly adding to my knowledge about my field. I think that they were good for developing both knowledge and skills. I think that my basic skills such as written and oral communication skills have improved a lot with the increase interaction with my peers and the kind of learning subjects these were. My experience in the University and especially, the people who are a part of it, really helped build up my interpersonal skills. I am better able to understand how to be around people and how to manage the people around, how important it is to please and be pleased at the same time. I believe that buy taking these courses, I have increased my skills and I have developed an ability to complete all the work that I have been given and to be able to finish all tasks on time. I have learned better management skills and have become more efficient with the aspect of management. I was able to complete all subjects and I am certain that each subject had added something to my knowledge and experience. 2) Identify the two general education courses and the two core courses taken during your program of study that had the greatest impact on your current or potential employment. Explain why you selected these courses and how they have impacted your personal and/or work life positively. Be specific.   The two general courses during my program of studies that really added something to my knowledge and, were the subjects I believed that had the greatest impact on my current field of employment were Res 320 and Math courses. the reason why these I felt were important was because I believed they enhanced my ability to complete my budgets and maintain costs in the organization I was working in. it increased my knowledge about cost maintenance and helped me find ways to reduce man hours and how to comply with this reduction.   These factors are very important in the field of management and I felt that these two general courses added the most to these areas of management. The two Core Courses that I feel have had the most impact on my current of future employment prospects are Culture Diversity and Fundamentals of Management. These two subjects have enabled me to build over the experience and knowledge I already had. It allowed me to further strengthen certain points of my prior knowledge or helped me eradicate or alter certain perceptions or believes I had that were hampering my prospects of growing in the field. These subjects allowed me understand that different people have different perspectives and in order to succeed you need to accept and respects this diversity of ideas and thoughts. it enhanced my critical thinking and reasoning skills and also strengthen my ability to take sound and clear decisions, be assertive and positive when making important decisions. Over all the entire program has helped me gain more experience and expertise, however, these courses have added the most   to my knowledge and have bettered my potential to succeed and go higher in my field. 3) Recommend any changes or accommodations that would have enhanced or improved your University of Phoenix experience. Explain how your recommendations will enhance or improve the program for future students. Although my experience overall was quite interesting and rewarding I believe that if certain things such as   the team concept existed the learning environment could have been better and teamwork would have been able to increase our knowledge and practical experience a bit more. I am the sort of person who enjoys working in teams as it helps gain a better understanding of the actual situation. I also believe that working in groups or teams enables people to be more tolerant towards one another and helps them be patient and respectful towards others, this way they also enhance their management skills. Although there was collaborative work, I just wished that there would be more accountability according to the team members. I just wished that some team members would be held more accountable for not completing their work on time and responsibilities were evenly spread. Other than that I think there was nothing that I thought was missing with the program. With the team members being he ld more accountable for their actions and responsibilities, the program would have been better in terms of people management. C) Part Three: Analyze the impact of completing the University of Phoenix bachelors program on your current and future professional goals? After completing the program, I was promoted to a higher paying position, and was able to make way for me to go up the hierarchical ladder. The program helped me gain more knowledge and experience, which is what I needed to get a break through. 1) Now that you have completed your program of study, how do you feel about the role of lifelong learning and its importance to your personal growth and development? After completing this program I feel excellent and extremely satisfied. This program of study has given me the break that I deserved and has changed my life positively.   It has allowed me to fulfill my dream to go higher in my field. I have been promoted to the post of Director over a hospital and I was promoted because of the knowledge and experience that I gained during this program at the University. Now I hope to mentor other students and professionals and I wish to go back to school and give to others and impart all the knowledge that I have so that I can help other people struggling to achieve their dreams and giving them a chance and a way to fulfill them. What are your personal, professional, and educational goals for the next five years? My Educational goal is to obtain my Master Degree after my Bachelors and my professional goal is to teach at University of Phoenix. At personal level my goal is to basically coach and mentor others in achieving their management degree so that they can get the experience that I got with my degree and they too can become whatever they want in their field and get the right knowledge and guidance that one needs for applying to such programs. a) What programs will you attend? I would like to attend Toastmaster, so that I can become a better speaker. b) What skills or competencies will you continue to develop? I would like to develop my communication skills and management skills because these are the two most important skills in the field of management and I need these skills sharp and effective in order to stay on top. c) What professional organization(s) have you or will you join? I would like to work for the Southern Institute and to assist them with their billing system for the hospital industries to make the hospital billing more effective. d) What conferences or workshops will you attend? I will attend the Collection seminars to mentor and coach my staff on collecting copy and deductibles from patients prior to services at a hospital. e) What additional degrees might you pursue? Like I mentioned, I would like to pursue my education and maybe get a Masters degree in management or a Doctorate. This is all to increase my experience and sharpen my skills to achieve greater heights in my field. Conclusion I believe that everyone who dreams big should follow them and should get the right direction and the make the right decision so that they able to materialize what they envision and are able to succeed in life. I was able to achieve my goals and dreams by getting the degree at the University of Phoenix and I believe that if you dream it with conviction, you can achieve anything.

ear and throught disease :: essays research papers

Name: Terrean Robinson ID#: 28990809 Course: Microbiology Describe the major emerging and reemerging pathogens and disease (since 1980) and the consequence of these for healthcare system.(Include epi.&mechanism for origin of diseases) There are several emerging and reemerging diseases since the 1980. Emerging infectious disease results from newly identified and previously unknown infections, which cause public health problems locally and internationally. An emerging disease can be cause by a virus, a bacterium, a fungus, a protozoan and a helminth. Emerging disease associated with viruses since the 1980 are T-cell lympoma-leukemia,Toxic shock syndrome, Heamhorrhagic colitis; heamolytic ureamic syndrome, Hairy cell leukemia, lyme disease, AIDS, Peptic ulcer disease,Venezuelan haemorrhagic fever, Conjunctivitis, disseminated disease ,cholera,Cat scratch disease;bacillary angimatosis, Brazilian heamorrhagic fever, Hepatitis,New Variant Creutzfeldt-Jakob disease and Influenza. Human immunodeficiency virus (HIV) causes acquired immune deficiency syndrome (AIDS) was first isolated in 1983. It is estimated that since the start of the epidemic 30.6 million people worldwide have become HIV infected and nearly 12 million ha ve died from AIDS or AIDS-related diseases. Hepatitis C, identified in 1989, is now known to be the most common cause of post-transfusion hepatitis worldwide, with approximately 90 per cent of cases in Japan, the United States and Western Europe. Up to 3 per cent of the world population is estimated to be infected; 170 million are chronic carriers at risk of developing liver cirrhosis and/or liver cancer. Sin nombre (i.e., an unnamed) virus was isolated from cases of a local outbreak of a highly fatal respiratory disease. This was done in the southern United States in 1993. It has subsequently been diagnosed in sporadic cases across the United States, Canada and several South American countries. Influenza A (H5N1) virus is a well-known pathogen in birds, but was first isolated from humans in 1997. Its emergence initially suggested the next influenza pandemic but, in the event, the virus transmitted poorly and the spread of the virus appeared to have been contained in 1997.   Ã‚  Ã‚  Ã‚  Ã‚  There are also some emerging diseases that are associated with bacteria these include: Legionella pneumophillai, Escherichilia coli, Borellia burgdorferi, Vibrio cholorae. Legionella pneumophilia was detected in 1977. The bacterium resulted in an outbreak of severe pneumonia in a convention center in the United States in 1976 and it has since been associated with outbreaks linked to poorly maintained air conditioning systems. Escherichia coli O157:H7: Detected in 1982, this bacterium is typically transmitted through contaminated food and has caused outbreaks of haemolytic uraemic syndrome in North America, Europe and Japan.

Burj Al Arab Strategic Plan Essay

Executive Summary The following report aims making a strategic plan for the real-time company. The chosen company is The Jumeirah Group and the selected hotel is Burj Al Arab, which is the only seven star hotel in the whole world. The report presents a brief synopsis of the Hospitality industry in Dubai and briefly introduces the profile of Burj Al Arab. The company conducts an internal and external analysis with the help of SWOT analysis and Porter’s Five Force Analysis to examine the current state of the environment and plan against future threats and opportunities. The report identifies the major competitors of Burj Al Arab. It then uses the above information to formulate strategies which would enable the company to maintain their profit levels and enhance their market share in a time of the economic crisis. It also designs an implementation plan that would identify the activities to be implemented by the company to achieve their desired strategic objectives. The report recommends that the company should avoid offering price discounts or adopt any strategy that would affect the market positioning of the company. Nevertheless, they should work towards offering more value for money to their customers and look for new ways to attract them. Introduction The following report aims making a strategic plan for the real-time company. The chosen company is The Jumeirah Group and the selected hotel is Burj Al Arab, which is the only seven star hotel in the whole world. The report conducts an analysis to understand the current trends in the internal and external environment of the company. It uses strategic tools to understand the positioning of the company in the Dubai market. It then formulates strategies which would enable the company to emerge successful in the current market environment. It also recommends activities to be initiated for the implementation of the strategic plan. Dubai Hospitality Industry Dubai has experienced tremendous growth in various sectors since it started diversifying their activities and building up their infrastructure. The  emirate gradually gained the reputation of being the business hub of the Middle East region. The emirate also experienced a heavy influx of tourists as the Government worked hard to promote the plus points of the place. The increasing growth rate of the Dubai tourism industry had a direct impact on the Dubai hospitality industry. The investment efforts of the government were internationally recognized with the launch of the Burj Al Arab, the first seven star hotel in the world. The below graph shows how the hotel room occupancy levels had increased between 2000-2006. In 2008, the hotel attracted more than 7 million hotel guests [1]. Source: DTCM Statistics, 2006 However, the global financial crisis affected many of the sectors in the Dubai economy resulting in a reducing growth rates in these sectors. These negative trends were also relevant in the Dubai hospitality industry which got majorly affected by the global financial crisis due to the decline in the number of tourists travelling to the country. â€Å"The hotel revenues in Dubai fell by more than 40% in May 2009 as compared to the figures during the same period in 2008. This was mainly because fewer people throughout the world were considering traveling due to the impact of the global financial crisis (Walid, 2009). The hotel occupancies in Dubai fell by more than 14.5% in May 2009 as compared to the figures during the same period in 2008 (Walid, 2009). Burj Al Arab â€Å"Burj Al Arab belongs to the Jumeirah Group. The legendry hotel has a symbolic value attached to it which has gained international attention and put them in awe of Dubai’s innovative capabilities. The hotel is one of the most photographed structures in the world. The hotel is shaped like a billowing sail and has the height of approximately 321 meters. The hotel stands illuminated during night times and is simply individual, inspired and impressive. This all-suite hotel reflects the very finest that the world has to offer. The hotel’s highlights include chauffeur driven Rolls Royce, discreet in-suite check-in, private reception desk on every floor and a brigade of highly trained butlers. These services and many more assure customers of the ultimate in personal service throughout their stay† [3]. Target Customers The profiles of the target customers for Burj Al Arab are as follows: Tourists who belong to the high income group and are willing to spend a premium amount for luxury, personalized service and comfort. Their main purpose is to enjoy leisure activities and/or shopping. Business professionals who value professional high-tech environments that enable them to keep in touch with the rest of the world while travelling. Families who value living spaces offering excellent views with high class service, relaxation and entertainment. Tour groups that value luxurious lifestyles and indulge in various types of activities and are willing to pay a premium for it. Customer Value Proposition The customer value proposition of Burj Al Arab is: â€Å"Offers high class customer service coupled excellent view, luxurious lifestyle, comfort, entertainment and relaxation to their customers. Offers 202 spacious duplex suites ranging from 170 to 780 square metres Six award-winning signature restaurants Facility of world class conference and banqueting venues In-suite check-in & check-out Butler service around the clock Helicopter transfers and scenic tours Majlis Al Bahar exclusive private beach Unlimited access to Wild Wadi Waterpark Yacht charter services† [7] SWOT Analysis SWOT Analysis is a strategic tool that enables business planners to study the performance of the company and analyze its market position. Strengths Weaknesses Opportunities Threats Popular brand image throughout the world Over dependence on Dubai Government Expand into other countries of the world Declining growth rates in the tourism industry Support and patronage of Dubai Government Charges very high prices which limits them to a narrow target market Expand within the Middle East region Low demand due to the effect of the global financial crisis on the UAE market Financial Strength Invest in related services like sightseeing services, restaurants, etc. Spread of the swine flu Trained and customer focused staff Threat of a terrorist attack in Middle East region Excellent location Only seven star hotel in the world Personalized service coupled with luxury and comfort Porter’s Five Force Analysis This section presents the Porter’s Five Force analysis which is a strategic tool that the management utilizes to examine the power and weaknesses of each force operating in the external environment of the company. Threat of new entrants The hotel and its conception was the idea of the Dubai Government who launched it through its conglomerate Dubai Holding. Therefore, the hotel enjoys the support and patronage of the Dubai Government. Moreover, the Government also exercises control over the type and brand of hotels entering the Dubai market. Furthermore, entry into the UAE market with a similar concept would require the competing company to make huge investments in terms of location, view and promotion of the brand image. Therefore, there  exists a high entry barrier for new companies which reduce the threat of new entrants to the company. Threat of substitutes The only substitutes for the company’s products and services are the five star hotels that aim at matching the same level of experience and customer service. This is mainly in terms of the service offered to their suite customers. These hotels aim at attracting customers by offering highly customer focused service and charging a much lower price as compared to Burj Al Arab. Many customers get attracted towards these substitutes as they offer value for money and personalized services. Examples of such hotels are Emirates Palace, Atlantis etc. These hotels also have the advantage of offering an excellent view. Therefore, the company faces a high threat from these new entrants and should work towards communicating their Unique Selling Proposition to their customers which would make them stand out against their recent competitors. Bargaining power of suppliers The suppliers in the hospitality industry do not have a high bargaining power as there exist a large number of companies supplying the same kinds of products and services. Moreover, the companies are financially less powerful than the top hotels in the UAE market. Furthermore, these companies also aim at getting associated with these top brands of hotels as that would enhance to their brand image. These factors prevent the suppliers from exercising any control over the existing companies in the industry thereby reducing their bargaining power in front of the hotels. Bargaining power of customers The customers have the choice of selection between a wide variety of hotels in the Dubai market. Moreover, high income individuals are usually demanding in nature and have specific demands and expectations from companies. This makes it essential for companies in the industry to study customer preferences and demands and work towards fulfilling them. In fact successful companies aim at understanding customer demand even before the customer knows about the need himself. The customers in this industry enjoy a high bargaining power and have the capability to influence changes. Therefore, the luxury hotels in the market give high priority to the customer and constantly work towards pleasing them. Competitive rivalry within the  industry There exists a strong competitive rivalry between the companies in the hospitality industry. The major competitors of Burj Al Arab are Atlantis Palm Jumeirah, Emirates Tower Hotel, The Fairmont Dubai, Al Qasr Madinat Jumeirah, The Address Downtown Burj Dubai and Grand Hyatt Dubai. These hotels have excellent locations and work towards offering world class service to their customers with the aim of gaining a customer loyalty and a higher market share. Burj Al Arab should work towards establishing a unique place or position in the market and in the eyes of the customers in order to stand out from the competition. The company should also be alert against any new competitors entering the market. The forces operating in the environment are favorable for the company. However, the company should focus on adopting strategies that would enable them to better deal with their competitors. Competitors The major competitors of Burj Al Arab are as follows: â€Å"Atlantis Palm Jumeirah – The hotel has the strengths of excellent view, architecture and splendid service. The hotel comprises of 1,373 guest rooms and there are a separate 166 suites. The rooms are designed with oceanic and Arabic influence† [1]. â€Å"Emirates Tower Hotel – Jumeirah Emirates Towers is a city lifestyle destination beyond compare. Set in the heart of Dubai alongside Sheikh Zayed Road, a few minutes walk from the Dubai Metro Station and just a short drive away from pristine beaches, this established landmark encompasses a fully integrated five star business hotel with high octane luxury setting the scene with 400 spacious rooms and suites, paired with creative meeting and business facilities† [8]. â€Å"The Address Downtown Burj Dubai – Located in the happening heart of Downtown Burj Dubai, the hotel has the world’s tallest tower, Burj Dubai and the stunning Dubai Fountain on its doorstep and is flanked by Dubai Mall, the world’s largest shopping and entertainment centre. The Address Downtown Burj Dubai reveals a new art in offering service and comfort, where every guest’s stay is treated as an individual experience. A combination of  outstanding facilities and superlative attention to detail makes it the premier lifestyle destination for international travellers. Standing an impressive 63 storeys high and featuring 196 lavish rooms and 626 serviced residences, The Address offers an extensive range of gourmet experiences, modern meeting and event venues, a signature Spa, a fully equipped Fitness Centre, chilled pools and indulgent amenities and services† [9]. Strategies to be adopted to survive the crisis The company should adopt the following strategies to maintain their profitability and market share in the Dubai market: Pricing Strategy – Burj Al Arab should revise their pricing strategy by including more products and services in their packages. This is because the hotel cannot reduce their prices as it might have a negative impact on the brand image of the company. The company should work towards offering more value for money to their customers as this would act as an incentive to people in times of economic crisis. For example, the hotel can include spa services in the room rates for a limited period of time. Promotion Strategy – Burj Al Arab should modify their promotion strategy whereby they should offer product bundle promotions to their customers. The company should avoid offering price promotions as this could negatively affect the image of the company. The company can offer promotions based on the usage of their services whereby more usage will result in more benefits. For example, the company can offer free lunch to customers who are staying for a minimum of three nights at the hotel. Innovative products and services – Burj Al Arab should work towards offering innovative products and services to their customers as this would add value to the current product and service portfolio offered by the hotel. This would attract customers towards the hotel and enhance their preference with the hotel in comparison with the other new hotels that have recently come up. For example, if the hotel starts offering the services of dermatologists then some customers might be likely to choose Burj Al Arab over Atlantis or other competitors. Target new customer segments – Burj Al Arab should work towards targeting new customer segments from different parts of the world. This can be done by targeting people from countries where the economic impact of the global financial crisis has not been much. They should work towards targeting business executives and high net worth  individuals. This would enable the hotel to get access to a new set of customers which would enable them to maintain their level of profitability and their market share in the time of crisis. The hotel should work towards maintaining their level of profitability and market shares in comparison to peak profitability levels in 2007. Promote new services – Burj Al Arab should also work towards promoting their other services like conference rooms, business halls, etc. The hotel should liaise with exhibition and event organizers who usually travel in groups. This would also give the hotel the opportunity to access the customer base of these companies. The company would therefore be able to expand their operations, enhance their profitability and increase their market share by targeting exhibitors and business officials who would utilize the other services offered by the hotel.

Internship Report on MCB Kuthery chowk Gujrat - Free Essay Example

Sample details Pages: 19 Words: 5757 Downloads: 6 Date added: 2017/06/26 Category Finance Essay Type Argumentative essay Did you like this example? MCB was incorporated in 1997 and was subsequently privatized by the Government of Pakistan. The Nishat Group bought the mainstream shares of the bank and so got the rights to handle the banks operations. In view of the fact that the privatization of the bank, MCB has execute different policies to make it one of the most excellent banks of Pakistan, which incorporated introducing innovative products and services and enlarge its operations by opening new twigs in Pakistan. Don’t waste time! Our writers will create an original "Internship Report on MCB Kuthery chowk Gujrat" essay for you Create order I did my six weeks internship at MCB Kuthery chowk Gujrat, and worked in account opening department, operations department, accounts department, Remmittance, Customer Service department. A number of the work that I did in these departments incorporated collecting cheques, filling account opening forms, activity checking and stop payments and closing of accounts. Even though there were no such huge dilemmas found in the working of MCB, there were some difficulties in schooling of the workers, encouragement methods and invention improvement. Some of the suggestions contain seminars for workers, employment alternation, and groups occupation to find modern goods and erudition curriculums for workers. Lastly MCB has seen a rapid growth in its activities by introducing a range of products and services and showing its presence in the country by opening new branches and in future should keep this momentum and always strive to become the best. Chapter # 1 Introduction 1.1 Introduction Chapter 1 is about introduction of report which is a part of requirement of my course BBA, degree 6 weeks internship is compulsory for students. The chapter is a concise statement of the internship organization, purpose, scope objectives and background of the study. It also includes a small introduction of organization. 1.2 Background of the study Internship program during Bachelors in Business Administration is required for all the students as per HEC requirement. It is necessary for me to complete an internship program of about 6 weeks in any service or manufacturing industry relevant to my specialization and area of interest. So, I choose the banking sector because I have interest in this sector because my study is also related with this sector. Purpose of the study The internship agenda helps me to acquire practical incident in my ground of study. Ideally, internship facilitate me to utilize my knowledge and abilities get from the classroom, determine where further competence is required, renovate the bookish information into realistic life, and become better up to date with the types of work settings in which such competence can be useful and chance to choose the best way for upcoming time. 1.4 Scope This study will assist to me about the working of Banking sector of Pakistan because the majority of our teachers during their lectures use the examples of Banks like MCB, National Bank, UBL, Bank Alfalfa and many others, Students should study about the performance of such Banks. It will help full for me in future. Objectives: I worked as an internee in MCB. The main objectives to study in MCB were to examine the finance system of the bank, to know how bank maintain the financial system of country, to appreciate the management system of the bank which consist of knowledgeable experts of the bank and to deal with the circumstances of pressure. Chapter # 2 Overview of the organization 2.1 Brief history MCB Bank Limited formerly known as Muslim Commercial Bank Limited MCB Bank is not an overnight success story. It was integrated with the Adamjee Group on July 9, 1947, under the Indian Companies Act, VII of 1913 as a limited company. The bank was establish with a vision to supply banking services to the public of the South Asia Subsequent to the division of the Indo-Pak subcontinent, the bank stirred to Dhaka from where it commenced production in August 1948. In 1956, the bank moved its registered workplace to Karachi, Where the cranium office is currently located. Therefore, the bank takes over a 59 years inheritance of trust of its clients and the civilians of Pakistan. 2.1.1 NATIONALIZATION: In January 1974, the Government of Pakistan state-owned MCB following the Banks Act 1974 of nationalization. MCB was neither the single bank which was publicly owned exclusively as neither it nor any other bank being merged with it due to its reliable and firm policies and its sound situation. 2.1.2 PRIVATIZATION: A gesture of trade and industry modifications swept Pakistan in the lattes introducing the need for privatization of state owned banks and organizations. This was the earliest bank to be privatized in 1991. The bank was purchased by a syndicate of Pakistani company groups led by Nishat Group.Nishat Group is one of the primary and mainly diversified trade groups in Pakistan. The group has well-built presence in the most significant production sectors of the country such as banking, cement, textile and insurance. The Chairman of the group (and also MCB) is Mian Mohammad Mansha and he has played influential position in its achievement and Government of Pakistan has conferred him with one of the most impressive national awards of the country named Sitara-e-Imtiaz. 2.2 Nature of the organization Muslim Commercial Bank is a financial institution where people can deposit their money. Muslim commercial Banks provide a system for easily transferring money from one person or business to another. By using many services that they recommend saves us an implausible amount of time and ensure us that our saving are given to a save hand. VISION: being the leading financial services provider, partnering with our customers for a more prosperous and secure future. MISSION: We are a team of committed professionals, providing innovative and efficient financial solutions to create and nurture. Long-term relationships with our customers. In doing so, we ensure that our shareholders can invest with confidence in us. MCB has developed well-built connections with its clients by considering their requirements and treating them with respect, self-respect and importance. The motivating strength behind its obligation and services is its spotlight on clients ensuring that it not only assemb les, but also go beyond their prospect. They struggle to accomplish distinction by ensuring that every split second of their time is exhausted in adding value, making clear in your mind that they do things accurate, earliest time, and every time. Through the mission of quality MCB has always taken initiatives bringing banking into a new ground, from cash to the expediency of synthetic, from local office banking to internet banking and from face to face purchaser communication to online convenience. MCB nowadays focuses on three core businesses namely Corporate, Commercial and Consumer Banking. Corporate customers include public sector companies as well as great local and international concerns. MCB is also catering to the rising middle class by providing latest asset and liability products. Muslim Commercial Bank Limited has a solid establishment of over 63 years in Pakistan, the Bank offers full day 24 hours banking convenience with a system of more than 1000 branches and the biggest ATM network in Pakistan more than 450 ATM locations in the marketplace. 2.2 Success stories and rewards during last 5 years The initial period of 2005 was very beneficial for MCB, because the bank has accomplished 4.2 billion of per tax profit, evaluated for the same time period with Rs. 2.2 billion. Profit after tax has more than doubled compared to the matching period for 2004 and go above Rs. 3 billion which was the highest profit in the history of Muslim commercial bank. This interprets into receiving Rs. 7.43 per share. Advance and deposit increased to Rs. 156 billion and Rs. 241 billion reflecting a growth of 14% and 10% respectively. In addition the banks assets extended by 16% throughout the half year ended 2005 and crossed 300 billion Rs marks. Banks capital and reserves enlarged as a result of 41% throughout the semi year, which was due to the issue of right shares and maintained earnings. Raise in equity would develop the limit of lending and would supply the opportunity for noteworthy growth of the banks balance sheet. This would also facilitate to meet the capital obligation below Bas el Accord II, which will be valuable from 2007. 2.2.1 Awards Muslim commercial bank has a wonderful list of awards during the last 5 years. In 2005, 2006 and 2008 Muslim commercial bank get award of Best Bank in Pakistan from Euromoney than in 2005, 2006, 2008 and 2009 mcb get the award of Best Domestic Bank in Pakistan from Asiamoney. Again in 2008 Euromoney give the award of Best Bank in Asia to mcb and after this in 2009 mcb got the Best Domestic Bank in Pakistan award from The Asset. The Asian Banker for being Pakistans best-performing financial institution gives the award of The Strongest Bank in 2010 to Muslim commercial bank. 2.3 Product/services line Mcb provides a large scale product line to their customers for achieving the international standard of banking. There are a number of products and services like MCB FULL DAY BANKING: Mcb provides full day banking services to the customers and they can enjoy the all banking facilities in every day of week even on Saturday. ONLINE: In our daily life we are easily buying the products and services online so in banking sector mcb is also provide the online bank facilities to the customer and have 315 online branches which provide 24*7 online services. MCB SPECIAL RUPEE TERM DEPOSIT: This facility provides a large range of choices to the customer that they can open more than one term deposit accounts that suite them for their current and long term needs. 365: This is a deposit account for mcb customers which offers a good profit on daily basis and also provide the capability of decisive withdrawals. MCB LOCKERS: Mcb provides the facility of lockers for the protection of cu stomers expensive and valuables. MCB REMIT EXPRESS: Customers can also enjoy the facility of international remittances capability within 24 to 72 hours. MCB ISLAMIC BANKING: Mcb provides the banking facilities according to the Islamic point of view and shariah. MCB CARDS: A restricted position of sale acquiring association facilitating recognition of all main card brands. MESTRO: This facility is giving to the MCB smart card and ATM card holders and only they can enjoy this facility. CIRRUS: This is a cash withdrawal facility which is only provided to the MCB smart card and ATM card holders. They can withdraw money at more than 900000 ATMs in the whole world. MCB MOBILE BANKING: Now you can enjoy the banking facility through your mobile phones in any time. Mcb provides the information about you account and mini statements through mobile banking. MCB VIRTUAL INTERNET BANKING: This facility allows the customers to access the banking services in any time. You can g et the services in 24 hours of a day, days a week and a year. MCB CALL CENTRE: This call centre is working for the customers problems which the face in the services they only call and get the solution of their problems, information about banking services like ATM cards and other products of MCB. MCB ATM 24-HOURS CASH: Mcb provides the largest ATM networks of the nation with more than 450 ATMs services to the customers. MCB SMART CARDS: Mcb smart card is the way to get the banking services like withdraw cash, pay utility and mobile bills and lots of more and more. CORPORATE FINANCING: MCB Corporate Financing offers right to use diversified financing alternatives which includes working capital loans as well as term loans, trade finance services and investment banking. MCB EASY BILL PAY: Mcb smart card and ATM card holders can avail this facility and easily pay their utility and mobile bills through these cards. This is a very good solution to pay the bills. MNET: It is an electronic inter-bank display place for online dealings on ATM and other isolated banking conduits. Members consist of 10 local and overseas financial foundations enjoying ATM division and Value Added Services. MCB CAR 4 U: This is a auto finance loan which is very good for those people who wants to buy a car because it is affordable for all. MCB PYARA GHAR: Mcb provide this home finance facility to the customers that they can easily purchase and construct their home and for this purpose MCB provide more than 20 million to the customer. MCB RUPEE TRAVELLERS CHEQUE: Mcb is the market leader of rupee travelers cheque. This cheque provides a safe way to transfer money from one place to another. SAVING ACCOUNT: Mcb provides a large number of saving accounts for customers to save their money for short term and give good profit on it. CURRENT ACCOUNT: A large number of current accounts are offering to the customers by mcb and also give extra facilities on that account s like online transaction, demand draft and pay order etc. Mcb offering many more products in market like salary club, project loans, investment services, sms banking etc. 2.4 PESTL Analysis There are many factors which influence the organizations performance and customers profile. It is very important to identify these factors that influence buyer and the size of market overtime, so we can improve the performance of the organization. PESTL analysis is the best way to identify these factors because it includes Political and factors Economic factors Social factors Technological factors Legal factors 2.4.1 POLITICAL FACTORS Political environment have a great influence on banking sector. Political unsteadiness within Pakistan can direct to changes in law and policies which can be in support or alongside the banking sector. 2.4.2 ECONOMIC FACTORS Economic factors like inflation, per capital income, saving trends, exchange rates, budget deficit, rate of interest and cost of living are effect the borrowing power of the general public and we know that the banking sector requires a good customer markets with good borrowing power of the customers. Pakistans economy facing all these problems that is why banking sector face many problems regarding business growth. 2.4.3 SOCIAL FACTORS Social factors are also play an important role in the banking sector because every society is made by some values and norms and cultural issues and present in every society. These issues are also prevailing in the Pakistani society but as there are a number of multinational companies worked in it so that these issues are not well-known. 2.4.4 TECHNOLOGICAL FACTORS Technology is a big challenge for every business sector because the growth of economy is greatly affected by the technology changes. In Pakistan every business sector introduces new technology and increases its profit and sales that is why MCB also introduce new and innovative technologies for competition. 2.4.5 LEGAL FACTORS Legal factors are the combination of government laws and regulatory agencies that effect the organizations and individuals. These laws are mostly creating the chances of new opportunities for the organizations. Laws and regulatory agencies are made for some purpose like to protect the customers from unfair condition created by the banking sector and also play an important part in the protection of banking sector by unlawful competition. 2.5 Contribution of MCB towards economic development Muslim commercial banks play a significant part in economic growth of Pakistan. Economic development involves speculation in different sectors of economy. The banks gather money from the public and assemble saving for speculation in developed task. The investors scrounge from banks to sponsorship the projects. Support the expansion rate during the reorientation of loan strategy. Unique resources are provided to the investors for the achievement of projects. The banks offer a certification for industrialized loan from worldwide agencies. The overseas resources stream to developing countries for speculation in projects. In addition regular banking the banks complete bureau services for the consumer. The banks purchase and sale securities and build rent payments, accept payment money and gather service bills for the Government departments. Therefore these banks keep time and power of full of activity working class. Banks assemble foreign exchange for the business deal with other co untries. The capability of foreign exchange account has resulted in an augment of overseas barter assets. Through aperture a memo of recognition the banks encourage overseas deal. Banks are not merely collecting finances except for also provide like a steer to the client speculation of their money and the strategy of banks is a tool in spacious dispersion of glory in country Chapter # 3 Organizational Structure 3.1 Organizational Hierarchy Chart (Chairman) (Board of Directors) (Chief Executive / supervisor) (Senior vice Executive President) (Vice Executive President) (Senior vice President) (Vice President) (Assistant vice President) (OG-1) (OG-2)(OG-3) (Clerical Staff) (Non clerical Staff) 3.2 Number of Employees Mcb provides employment opportunities to those people who are interested in banking sector according to a source of mcb total number of employees in Pakistan is about 15000. Every branch consists of at least 13 staff member one branch manager, one customer service officer, one credit manager, one general banking officer, one cashier, one cash officer, one system administrator, two gun men and two peons. 3.3 Main Offices of MCB The head office of Muslim commercial bank is located in Karachi on Chundrigar road Mcb tower, I.I and branch office is Defence Housing Authority branch Karachi. In Punjab regional office is located in main gulberg market Lahore and branch office is in waheed palaza Lahore cantt and other one is in Garhi shahu, 86, Allama iqbal road Lahore. Another regional office is located in main Civic centre, G-6, Islamabad and another is in Peshawar. 3.4 Introduction of all Departments In all the branches of Muslim commercial bank there are 4 main departments Deposit department Cash department Credit and Advance department Foreign exchange department 3.4.1 Deposit department Bank makes transactions in money and they are simply mobilizing finances inside the financial system of the country. They lend money from one individual and give loan to another, the dissimilarity among the rate of borrowing lending shapes their spread or gross income. Consequently we can exactly shape that deposits are same like the blood of the bank which sources the dead body of an organization to get to effort and these deposits are legal responsibility of the bank so according to the banks point of view we can submit to them like liabilities. The whole deposits of MCB are rising from the time of its launch but after the period of privatization there is a pointed decline in general deposits of the bank. It is a fact that boost in deposits is also a reason of boost on total amount of accounts so the bank has progressed in equal aspects. Generally deposits can be separated on two bases, one is the period in which their finances are projected to be with the bank and second i s the rate of receiving these finances. Deposits are divided into two categories according to period of deposits Time deposits or liabilities Demand deposits or liabilities All banks have different types of deposit systems in order to encourage deposits. These systems are a combination of the above two kinds of deposits with a calculation of different services obligations like lowest amount of balance condition, form of operation, source for computation of profit, subtractions, extra advantages, eligibility for different sets of group. That is why MCB has a great diversity of deposit proposals. Some of these are as follow Current account PLS saving bank account Monthly khushali scheme Hajj mubarik scheme Khanaum bachat scheme PLS 365 saving accounts These are the different types of deposits this department also handles the account opening activities and clearing departments activities. Each banker take actions together as a paying as well as a colle cting banker, It is on the other hand an significant job of crossed cheques. A great part of this work is approved through the clearing house of bankers. Clearing house is a place where delegate of all banks of the city get together and resolve the acceptances and payment of cheques drained on each other. 3.4.2 Cash Department Cash department deals with maintenance of these books Paying cash book Token book Scroll book Receiving cash book Cash balance book While cash is received in counter of the bank, it is recorded in the Scroll Book and Receiving Cashier Book and at the end of the day; these are matched and balanced with each other. While the cheque or any other transferable tool is presented at counter of the bank for payment, it is recorded in the token book and token is issued to the client then token clerk and the teller make entries in the paying book and payment is made to payee. At the end of the working day, the Token Book and Paying Cashier Book amount are balanced. The joined figure of receipt and payment of cash is recorded in the cash balance book and drawn closing balance of cash. Opening Balance (add) Receipts (less) Payments = final / closing Balance. This is very significant section because cash is the mainly liquid asset and most of the time frauds are made in this section, consequently, additional care is taken in this section and no one is allowed to go into or depart the area liberally. Typically, cash area is grilled and its door is under management of the chief of that department. Every books maintained in this section are checked by an administrator. 3.4.3 Credit and Advance Credit and advance department approves the different type of loans for different businesses and also for customers personal use like Loans OD (overdraft) Cash credits For approving the loans form departments it is necessary to give something as collateral such as property and other types of asset. Collateral must be equal or more than the amount of loans which are given by the department. In case of giving loans every branch has a fixed limit and if the amount of loan is under the limit of the branch then it is easily approved by the bank but if the amount is greater than the limit of the branch then loan will be approved by the head office and in this situation branch collect all required documents from customer and then sent them to the head office. If head office permitted the loan then typically the period restrains a year. All this process is recorded in the bank until the customer has not refunded the amount of the loan and if he/ she will not able to pay that amo unt then bank has an authority to use the collateral for settlement of amount. The credit portfolio of this department is in very good shape rather than other financial institutions of our country and the credit goes to the good management. 3.4.4 Foreign Exchange department This department deals with all the foreign exchange affairs like payment or retirement and foreign remittances. In the payment /retirement when transactions are completed then a conformation documents sent to the main office. Foreign exchange department deals with the all foreign currency accounts, cash deposit and remittances. Every transaction which is take place in the international banking shall be carried out at rates which are settled by the state bank of Pakistan. Rates of different foreign currencies are delivered to the branches on the same day. 3.5 Comments on organizational structure Muslim commercial bank listed in stock exchange as a banking company and it follow all the laws and legislations which are imposed by concern decrees the chairman Mr. Muhammad Mansha who is also the chief executive of the bank with 1 vice chairman and a team of 10 directors to help in the making of different strategies and control of the business. Operational management of Muslim commercial bank is control by a team of 10 professionals. The chairman of Muslim commercial bank Mr. Muhammad Mansha is also the head of this team. Organizational structure of Muslim commercial bank is very good and effective and just because of this effectiveness, Muslim commercial bank has a very bright future in the field of banking. PART II Chapter # 4 Internee Work 4.1 Introduction: This chapter is the main assessment part of my report because in this part all those activities are mentioned which are performed by me during my internship in Muslim commercial bank Kutchery chowk branch Gujrat. I will try to share my all experiences and hardships of internship in this chapter. All the information regarding the branch is also given in this part of the report. 4.2 Introduction of my branch: As I mentioned that I did my 6 weeks internship in Muslim commercial bank Kutchery chowk branch Gujrat. I completed my internship with Muslim commercial bank limited Gujrat from 02- Aug- 2010 to 19- Sep- 2010. Some general information of my branch is as follow Code of the branch 1297 Name of the branch Kutchery chowk Gujrat Contact # 053-3537616 Adress of branch Kutchery chowk 4.2.1 Management of the branch: Management team of my branch is very talented and cooperative. Management consist of these members Syed Nadeem Raza Branch manager Amber Ahmad Branch operation manager Iram Nawaz Customer service officer Saira Bashir Cash officer Muhammad Riaz Cash officer Bushra Saleem General banking officer 4.2.2 Other important information: Total deposit of the branch 550 M Total number of accounts 7500 Revenue of the branch 21 M Capital of the branch set by the HO 4.3 Supervisors detail During my internship I worked in almost every department under the professional supervisors. In account opening department I worked under the supervision of Miss Iram she is an MBA and one of the most active employees of the branch. She is designated as customer service officer. I performed my first 3 weeks of internship activities under her supervision. She gave a lot of information and knowledge about the account opening activities and also gave an opportunity to do them by myself. She also guided me how to deal with the customers in those problems which are faced by them in account opening forms. In next week I worked in cash management department under the supervision of Miss Saira Bashir she is a graduate lady she is working in mcb from last 5 years. She guided me in this department that how to collect the utility bills, in the same week I also worked with the operational manager Mr. Amber who is an MBA along with 10 years experience in banking sector. In next few months I per formed my activities under the supervision of Miss Bushra who is designated as General banking Officer of the branch. She is also an MBA and deals with all the activities of clearing and remittances. Under his supervision I performed all the function related with remittances and clearing. 4.4 Weekly time table of my work During my internship I have worked in bill collection department, account opening department, remittance, clearing, general banking and customer service department. As I early mentioned that I worked in few departments and performed these activities. Time duration Department Tasks performed in the departments Week I 02.08.2010 to 06.08.2010 Account Opening Department Introduced with branch employees and got common information about branch and as per the instructions of the supervisor filled the account opening forms and verified earlier accounts documents. Week II 09.08.2010 to 13.08.2010 Account Opening Department Fill up the new account opening form of the customer, learnt stamping on account opening forms Week III 16.08.2010 to 20.08.2010 Account Opening Department I did stamping on account opening forms which is given by my supervisor and also learnt about the documents which are required for account opening. Week IV 23.08.2010 to 27.08.2010 Bill collection Department And Operation Department Work in the operation department. Collect the utility bills and observe the other activities of that department. Learnt about cheque and how to honor a cheque. Week V 30.08.2010 to 03.09.2010 Clearing Learnt about clearing procedure supposedly and practically then did this procedure under the instruction of my supervisor. Week VI 06.09.2010 to 10.09.2010 Remittances Got information of general working and about Demand draft and pay order. I also printed both many times. Week VII 14.09.2010 to 17.09.2010 Remittances Filling deposit slips and money gram, printed D.Ds and Pay Orders and During my internship period no work relative to foreign Remittances and T.T, M.T and was done in remittances department. 4.5 Description of departments During my internship I have worked in account opening department, cash management department, clearing and remittances departments. Detailed descriptions of those departments where I have worked are as follow 4.5.1 Account Opening Department This is the main department of the bank. Account opening department perform the function of opening and closing of different types of accounts in bank. People can open their accounts in bank individually as well as a firm. Educational institutions and all other types of organizations open their accounts in the bank. Muslim commercial bank offers various accounts for their customers. People can easily open their account in the bank with their own choice like current account, saving account, PLS account, BBA account and term deposit account. In my branch Miss Iram is the head of this department. She deals with all the issues regarding account opening and closing. 4.5.2 Bill Collection and Operation Department These two departments are very important because all the bills and cheques are collected in these departments. Bill collection department collect the bills on the behalf of WAPDA, Sui GAS and PTCL. Operation departments perform many function like collecting cheques, honour the cheque and cancellation of cheque. In my branch Miss Saira is the head of cash department and operation department controlled by Mr. Amber who is the operational manager of the branch. He deals in cheques collection activities. 4.5.3 Clearing Department Each banker performs both roles as paying as well as a collecting banker; on the other hand it is an important function of crossed cheques. A great portion of this work is carried out from the bankers clearing house. A place where agent of all banks of the city interacts with each other and patch ups the receipts and payment of cheques drawn by one to the other. This department is controlled by Miss Bushra who is the General Banking officer of my branch. She deals with all the ac tivities of clearing the cheques. There are 4 types of cheques in clearing Transfer cheques Transfer delivery cheques Clearing cheques Collection cheques 4.5.4 Remittance Department The requirement of remittance is normally felt in business life mostly and in everyday life common. A key function of any banking system is to provide a good facility of transferring funds from one customer or place to the other. The bank earns a lot of income in the form of service charges by providing these types of services to the customers. Local currency remittance is deal by this department like transfer of funds from one city to another without actually carrying the money. Following instruments are used by MCB for transferring money Pay order Demand draft Mail transfer Telegraphic transfer In my branch Miss Bushra (General Banking Officer) also deals in the remittance department as well as clearing department. She makes all the instruments of transferring funds lik e DD, OD, MT and TT. 4.6 Description of the activities of the departments As I already mentioned that I have worked in above four departments during my internship. These are the activities of all those departments where I have worked 4.6.1 Activities of Account Opening Department Account opening department perform all the important activities related with account opening procedure. Account opening is a bridge between a bank and a customer. In MCB account opening department perform such activities like investigation etc. By opening an account MCB as like the other banks in Pakistan determine whether or not the individual who is going to open the account is a attractive client or not. At that time MCB verify the potential customers honesty, morality, occupation and the nature of industry by the preliminary situations which are given at the moment of account opening. Carelessness in this casual beginning inquiry may result in serious outcomes not only for the banker troubled directly but also for other bankers and the common community who may be exagg erated indirectly. The Federal Ombudsman of Pakistan, vide his decision on grievance no. II/31/5186 In order to additional support and update this procedure, has directed the banks to keep a photocopy of computerized NIC with the account opening form of that person who is desiring to open an account as well as that of the introducer. As per these tracks, the concerned Branch Managers are essential to get the original NID along with their Photocopies and then after attesting the validity of the retained copy return the original card to the customer. After all these investigation account opening department opens the account of the applicant and give cash book to the customer. This investigation is necessary for opening a account just because of avoiding the fraud and other unlawful acts of the customers. 4.6.2 Activities of Bill Collection and Operations Department Bill collection department perform the activity of utility bills collection on the behalf of WAPDA, SUI GAS a nd telecommunications. This department works in the supervision of cash officer when the bills are collected than at the end of the working hours a bill collected scroll is made by the officer. Operations department deals with the most important functions of the bank. Cheques are received and honor in this department. Operation manager is the head of this department. 4.6.3 Activities of Clearing Department Clearing is a method by which banks substitute cheques and other exchangeable tools drawn on each other inside a specified district and in that way securing the payment for its customers from the clearing house. Clearing house is a general association of the banks at a set position, main purpose clearing house is equalizing the cross responsibility in the shape of cheques. When there are numerous banks in the country each will accept a number of cheques strained on other banks, deposited inside for compilation. A clearing house is an organization where these cheques are b rought and the mutual claims of each bank on the other are offset and a settlement is made by the payment of differences. The process of clearing refers to the gathering of cheques strained on other banks. These cheques may be strained on United Bank Limited, Habib Bank Limited, National Bank of Pakistan, or several other bank of Pakistan. The relevant clerk assembles all cheques and enters them in the register of clearing. Then he attaches a stamp on these cheques and arranges out cheques of different banks and prepares agenda for them then these cheques are sent to clearing house. SBP has extended the tune of Clearing House. MCB will accept all the cheques strained by other banks. Lastly they replace their cheques mutuality. Muslim commercial bank ambassador will give cheques of United Bank Limited, Habib Bank Limited, Allied Bank Limited, National Bank of Pakistan, and State Bank of Pakistan to their agents, and get the cheques strained on MCB from these agents. Further the y clear up their account. SBP agent will work out the balances and will clear up their account from their balances with SBP. The amounts of the cheques are credited in the depositor account on the second or third day and if the cheques are not revisited it is cleared that all the cheques are honored. 4.6.3 Activities of Remittance Department 4.5.1 Account Opening Department: